PyIMSL Wrapper Maintenance and Support Service

Contacting Rogue Wave Software Support

Technical support for all PyIMSL Wrapper questions is accomplished via posts to the Rogue Wave user forums. Registered users of the forum are allowed to post questions. Non-registered users are welcome to browse the forum for tips and answers to previously posted questions.

The key features of the PyIMSL Wrapper support agreement are:

• Forum access by an unlimited number of technical contact individuals as described above
• Initial response to all new forum posts within 2 business days
• Resolution response time goals
  • 10 business days for Severity Level 1 items
  • 20 business days for Severity Level 2 item
  • Severity Level 3 and 4 items are considered for inclusion in subsequent releases